(poker) bank error in your favour - receive £1000
How odd.
I finally discovered what happened to my Doyle money today, just shy of a month since i cashed it out. And whaddaya know - I got a free gift for passing go. Worth the wait as it turns out.
The saga began when my debit card was cloned in December, resulting in a new card being issued (sadly the fraudsters had only taken out £150 - meaning I really had spent the depressingly large sum of money my balance indicated).
Consequently when I made a cash out request with Doyle I informed them that they would need to change the details on may card before sending the money. They didn't seem to see a problem with this and someone from the accounting department even phoned me to confirm the change. All good.
Fast forward to a-long-time-later and I still havent got the money. Repeated calls to Doyle and my bank are getting me nowhere and I am quickly getting pissed off. Until today. It turns out Doyle have sent the money to my old card after all. The card which had been cancelled. My bank decided to keep the money in a holding account, and kindly declined to tell either me or Doyle.
So now I'm on the phone to my bank and the customer services guy tells me yeah, Doyle did send it to my old card, and yeah, they are holding it for me. Great! Now sure, it would have been nice to find this out without having to get Cracker involved, but they have my money and thats what matters.
But whats this? Now he's telling me they are holding two lots of money for me. Both from Aquapay. One for £1500 and one for £1060. Now the amount I had cashed out was $3326 - which, according to UniversalCurrencyConverter, is £1710. So where have these two figures come from?
There is only one explanation that makes any sense to me. They meant to send a total of £1660 (instead of £1710) - using that special 'magic' exchange rate common to poker sites. I'm guessing Aquapay can only send money in £1500 bundles, so they split it into a £1500 and a £160 bundle. And then some genius put an extra zero in the second payment. It seems the only logical explanation - though I still think its extraordinary that any of these financial processes could involve anyone entering anything by hand. Seems an absurd risk. But how else did this happen?
I wonder if anyone knows if I am right about Aquapay only being able to deliver money in £1500 bundles. Or has anyone else got a better explanation as to what might have happened?
Either way, obviously I'm planning on keeping stum about this and hoping no-one notices. Sadly I am led to beleive that if they do discover their mistake they will be able to demand their money back. Fingers crossed.
I finally discovered what happened to my Doyle money today, just shy of a month since i cashed it out. And whaddaya know - I got a free gift for passing go. Worth the wait as it turns out.
The saga began when my debit card was cloned in December, resulting in a new card being issued (sadly the fraudsters had only taken out £150 - meaning I really had spent the depressingly large sum of money my balance indicated).
Consequently when I made a cash out request with Doyle I informed them that they would need to change the details on may card before sending the money. They didn't seem to see a problem with this and someone from the accounting department even phoned me to confirm the change. All good.
Fast forward to a-long-time-later and I still havent got the money. Repeated calls to Doyle and my bank are getting me nowhere and I am quickly getting pissed off. Until today. It turns out Doyle have sent the money to my old card after all. The card which had been cancelled. My bank decided to keep the money in a holding account, and kindly declined to tell either me or Doyle.
So now I'm on the phone to my bank and the customer services guy tells me yeah, Doyle did send it to my old card, and yeah, they are holding it for me. Great! Now sure, it would have been nice to find this out without having to get Cracker involved, but they have my money and thats what matters.
But whats this? Now he's telling me they are holding two lots of money for me. Both from Aquapay. One for £1500 and one for £1060. Now the amount I had cashed out was $3326 - which, according to UniversalCurrencyConverter, is £1710. So where have these two figures come from?
There is only one explanation that makes any sense to me. They meant to send a total of £1660 (instead of £1710) - using that special 'magic' exchange rate common to poker sites. I'm guessing Aquapay can only send money in £1500 bundles, so they split it into a £1500 and a £160 bundle. And then some genius put an extra zero in the second payment. It seems the only logical explanation - though I still think its extraordinary that any of these financial processes could involve anyone entering anything by hand. Seems an absurd risk. But how else did this happen?
I wonder if anyone knows if I am right about Aquapay only being able to deliver money in £1500 bundles. Or has anyone else got a better explanation as to what might have happened?
Either way, obviously I'm planning on keeping stum about this and hoping no-one notices. Sadly I am led to beleive that if they do discover their mistake they will be able to demand their money back. Fingers crossed.
posted by Mal | 8:28 AM
2 Comments:
Nice work!!
I can't see them asking for it back. When i wanted to cash out $6000 from Coral, i could only take out a certain amount at a time so had to do it in 2 withdrawls
yea - i cant see them asking for it back either - but you never know.
Serves them right for trying to screw me out of £50 by using their special excahgne rate .. . :-)
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